Remove an agent from Inbox

Deleting an agent is permanent. If you’ve deleted an agent and you want to add them to Inbox again, invite them as a new agent.

When you remove an agent from Inbox, they will no longer have access to Inbox. To remove an agent from Inbox, follow these steps:

  1. From the side menu, click Inbox.

  2. Go to the Inbox Settings, then click Agent profiles.

  3. In the agent list, hover over the agent and click the three dots.

  4. Click Delete agent. A pop-up window will appear.

  5. Confirm that you want to delete the agent by typing Delete agent, then clicking Yes, delete agent.

Removing agents and billing

When an Agent is removed, the seat they occupied will remain occupied until the end of the month. This means that if all available Inbox seats are already occupied, removing an Agent and adding a new one in their place is not possible, as the seat will only become available at the beginning of the next month.

If the same Agent is removed and re-invited within the same month, they will retain their original seat and associated billing.

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