WhatsApp

WhatsApp is the the leading messaging app globally, with over 2 billion monthly active users in 180 countries.

Getting started with WhatsApp

Ready to engage with your customers on WhatsApp? Let's set things in motion!

Step one: What you need

• A personal Facebook account for Meta Business Manager.

• Your company’s legal name.

• Your company's display name, which customers will see.

• Your business website URL.

• Business email address.

• Company phone number (used for sending WhatsApp messages).

• Access to the phone number (for verification if using your own).

Step two: Install WhatsApp

1. Purchase or select a phone number from 'Manage Channels'.

2. Link or create your Meta Business Manager and WhatsApp Business account with Bird.

3. Select or set up your WhatsApp Business Profile.

Read our step-by-step WhatsApp installation guide.

Step three: Business Verification

Ensure full access by verifying your business. Different features are available based on your verification status.

Step four: Use WhatsApp

• Engage in two-way conversations.

• Use rich features like sending images and files.

• Send messages via Inbox, Flows, or Campaigns.

• Keep in mind the 24-hour Customer Care Window.