# WhatsApp

## Getting started with WhatsApp

Ready to engage with your customers on WhatsApp? Let's set things in motion!

### **Step one: What you need**

* A personal Facebook account for Meta Business Manager.
* Your company’s legal name.
* Your company's display name, which customers will see.
* Your business website URL.
* Business email address.
* Company phone number (used for sending WhatsApp messages).
* Access to the phone number (for verification if using your own).

### **Step two: Install WhatsApp**

1. Purchase or select a [phone number](https://docs.bird.com/applications/channels/channels/supported-channels/numbers/quickstarts/find-and-buy-a-new-number) from 'Manage Channels'.
2. Link or create your Meta Business Manager and WhatsApp Business account with Bird.
3. Select or set up your WhatsApp Business Profile.

{% hint style="info" %}
Read our step-by-step [WhatsApp installation guide](https://docs.bird.com/applications/channels/channels/supported-channels/whatsapp/quickstarts/install-whatsapp).
{% endhint %}

### **Step three: Business Verification**

Ensure full access by [verifying your business](https://docs.bird.com/applications/channels/channels/supported-channels/whatsapp/concepts/accounts-and-verification-levels/meta-business-account-verification-for-whatsapp). Different features are available  based on your verification status.

### **Step four: Use WhatsApp**

* Engage in two-way conversations.
* Use rich features like sending images and files.
* Send messages via Inbox, Flows, or Campaigns.
* Keep in mind the [24-hour Customer Care Window](https://docs.bird.com/applications/channels/channels/supported-channels/whatsapp/concepts/whatsapps-customer-care-window).