# Create a quick reply Apple Messages template

Quick reply Apple Message templates provide your customers with up to five options that they can use to reply to you.

## Message components

### Summary

When you create a quick reply message template, you'll need to provide 'Summary' text. This isn't a replacement for message body text. Instead, it's shown in the message notification, and once a recipient has made a selection.

### Items

{% hint style="info" %}
You can add up to five items to a quick reply message template for Apple Messages.
{% endhint %}

Items are options that your customers can select to quickly reply to your message.

For example, if you want to collect feedback from your customers on how they feel about a service you've provided, you might provide them with the following two 'items' to choose from:

* Like :thumbsup:
* Dislike :thumbsdown:

## How to make a quick reply message template

1. Go to **Content** > **Message templates**.
2. Click **Create message template**.
3. Under 'Platform', select **Apple Messages**.
4. Select **Quick reply** as the 'Message type'.
5. From the editor, open the **Apple Quick reply** block.
6. In the 'Summary' field, enter the summary text.
7. Under 'Items', enter the quick reply options you want your customers to be able to choose from.
8. To add more items, click **Add +**.
9. Once your template is ready, click **Publish** to make it available to use.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.bird.com/applications/content/message-templates/how-to/apple-messages-for-business/create-a-quick-reply-apple-messages-template.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.