Product orders

When a customer adds a product to their cart and proceeds to check out on WhatsApp, an order message is automatically generated.

How to handle product orders

This order notification will be received in Inbox as a text message. The text will say "The customer has placed an order".

If you don't want to reply to these messages manually, you can set up a flow to handle them instead.

The order notification message will contain the following object, which you can use in a flow to automatically process the order:

"meta": {
"extraInformation": {
"timestamp": "1698414871"
"order": {
"products": [
"externalCatalogId": "1234567890123456,
"externalProductId": "lj7q2gb40j",
"quantity": 1,
"price": {
"currencyCode": "EUR",
"amount": 105,
"exponent": -1

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