Use RCS with an AI Agent
One of the most efficient ways to use RCS is to set up an AI Agent to handle conversations with your customers.
AI Agents can reply to messages, send information about products and services, share payment links, upsell, cross-sell, and perform a variety of tasks.
How to set up an AI Agent for RCS
In this guide, we'll give an overview of the steps you'll need to take to set up an AI Agent on RCS.
For in-depth information on knowledge bases, agent configuration, and agent deployment, see the AI Agents section of the docs.
What you'll need
An OpenAI account
An RCS Agent, and RCS installed as a channel
Step 1: Install OpenAI integration
The first step you'll need to take is to install the OpenAI integration. This is the tool that will power your AI Agent.
Step 2: Create a knowledge base
Next, you'll need to create a knowledge base of information that your AI Agent will use to talk with your customers.
Knowledge bases are essentially a collection of organized folders containing individual articles, much like a help center.
By building a well-organized and comprehensive knowledge base, your AI Agent will find it easy to access and distribute information.
Step 3: Set up an AI Agent
Now that you've added all of the information to a knowledge base, you'll need to set up your AI Agent.
In this step, you'll establish the AI Agent's personality and tone, what it is and is not allowed to do, its purpose, handover to a human protocol, and a variety of other functional properties.
RCS Agents and an AI Agent are different concepts. RCS Agents are a Google concept, whereas AI Agents are a Bird concept.
Step 4: Deploy your AI Agent
The deployment process for AI Agents is the same, regardless of the channel you want to deploy it on.
You need to build a flow, and set the trigger so that the flow runs when a new message is received on your installed RCS channel.
Once published, your AI Agent will automatically reply to messages that you receive on your RCS channel. You'll be able to see these conversations, and take over manually as required, in Inbox.
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