Conversation actions

Conversation actions are a set of actions that allow you to manage conversations in Inbox.

Send file message to conversation

This action sends a file message to a new or existing conversation in Inbox.

Use this action to share a document, image, or other file with the customer.

Send GIF message to conversation

This action sends a GIF message to a new or existing conversation in Inbox.

Use this action to add some fun or humor to the conversation!

Send image message to conversation

This action sends an image message to a new or existing conversation in Inbox.

Use this action to share a visual element that enhances the conversation.

Send list message to conversation

This action sends a list message to a new or existing conversation in Inbox.

Use this action to provide the customer with a series of options or information in a concise format.

Send message with location to conversation

This action sends a message with location information to a new or existing conversation in Inbox. Use this action to provide the customer with relevant location data or directions.

Send plain text message to conversation

This action sends a plain text message to an existing conversation in Inbox.

Use this action to provide the customer with a quick response or answer to their inquiry.

Send template message to conversation

This action sends a template message to a new or existing conversation in Inbox.

Use this action to provide the customer with a structured message that can include text and images.

Wait for conversation message

This action suspends the flow and waits for a message on a conversation in Inbox.

Use this action to ensure that the workflow doesn't proceed until the customer has responded or sent a message.

Wait for conversation participant change

This action suspends the flow and waits for a change in participants on a conversation in Inbox.

Use this action to ensure that the workflow only proceeds when the appropriate agents or participants are present in the conversation.