Channel logs
For each message processed, you can view the following information, also known as message attributes:
Direction: Indicates whether the message was outbound (sent by you) or inbound (sent to you by a customer).
Status: Shows the message's location in the message lifecycle.
Message ID: A unique identifier for the message.
From: The identifier or number of the message sender and, when applicable, its country.
To: The identifier or number of the message recipient and, when applicable, its country.
Type: the type of message.
Created at: The time the log was created.
Updated at: The time the log was last updated.
Inspect log
To get more details about a specific message, click on it to open the Inspect log panel.
The Inspect log panel contains two tabs: the Latest and Interaction.
The Latest tab displays information about the current message status and the raw message body.
The Timeline tab shows the message history, including the timestamps of every status change.
Troubleshooting tips
Information about failures is provided hierarchically
Statuses: indicate, at the most general level, if a message failed when delivering (
delivery failed
) or couldn't be sent (sending failed
) in the first placeFailure Reasons: summarize in a human-friendly way all of the above, for example
Details: sender unregistered; reason: carrier_rejected; code: 104
specifies the sender (from) of the message wasn't registered with the downstream SMS carrier
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