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            • Page 1
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On this page
  • Managed access policies
  • Custom access policies
  • Using access policies

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  1. Account & Billing
  2. Account
  3. Organization settings

Access policies

Last updated 1 year ago

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Create a custom access policy (or choose a managed access policy), assign it to an access role, then assign the access role to your users.

Access policies are a crucial aspect of managing data access and usage within the MessageBird environment. They are a set of rules that either grant or deny access to specific areas within the software. By creating access policies, you can improve compliance and ensure that data is accessed only by authorized users.

There are two types of access policies:

Managed access policies

Managed access policies are policies that have been created for you by MessageBird to make it easier for you to get set up.

These are the available manages access policies:

Policy
Description

OrganizationsReadOnly

Read-only access to all organizations and workspaces

FoundationsSupportHero

To provide Nest foundations support

OAuth2ClientCreate

InboxVariousResourcesDeleterPolicy

inbox: delete various resources

InboxVariousResourcesEditorPolicy

inbox: write various resources

InboxVariousResourcesViewerPolicy

inbox: view various resources

OrgSwitcherViewerPolicy

view workspaces, list

TouchPointsProjectViewerPolicy

view touchpoint projects, list and entity

BotEditorPolicy

edit bots

AgentProfileEditorPolicy

edit agent profiles

ConversationEditorPolicy

edit conversations

FeedItemsEditorPolicy

edit feed items list and entity

UsersViewerPolicy

view users, list

ConversationCreatorPolicy

create feed item conversations

BotViewerPolicy

view bots, list and entity

GroupViewerPolicy

view workspace contacts groups, list and entity

ConversationViewerPolicy

view workspace conversations, list and entity

ConnectorsViewerPolicy

view workspace connectors, list and entity

UserFeedViewerPolicy

view workspace user feeds, list and entity

FeedViewerPolicy

view workspace feeds, list, entity

TeamViewerPolicy

view workspace teams, list and entity

AgentViewerPolicy

view agent list and entity

ChannelViewerPolicy

view workspace channels, list and entity

PlatformViewerPolicy

view workspace platforms, list and entity

ComplianceManager

Manage approval flows and KYC forms

PaymentMethodsManager

Manage payment methods policy

FinanceManager

Manage finance

NumbersManager

Manage numbers and providers

ChannelManager

Manage connector templates

ProductManager

Manage products and pricing

SalesManager

Prepare new customers and assign custom pricing plans

AccessManager

Manage access to the platform

OrganizationFullAccess

Provides full access to everything in an organization

InvoiceViewer

View invoices per organization

KYCFormViewer

AllOrganizationsReadAccess

Custom access policies

You can create your own custom access policies by following these steps:

  1. Go to your Organization Settings and click Access policies.

  2. Click the Create custom policy button.

  3. Enter a Policy name and a policy description.

  4. In the "Definition" section, under Effect, select 'Allow' or 'Deny' from the drop-down. This will establish if the policy you are creating will 'allow' or 'deny' users access to specific users area of your organization.

  5. Under Action, you define what action you are 'allowing' or 'denying' users from performing. Choose one of the following options from the drop-down:

    • any

    • view

    • create

    • delete

    • update

  6. In the Resource field, define the URL of the area of the organization you are 'allowing' or 'denying' users access to. For example: /workspaces{workspaceId}/contacts.

  7. You can add multiple definitions and resources to create more complex access policies by clicking Add resource or Add definition.

  8. Click Create policy to create your custom access policy.

Using access policies

Once you have created your access policy, (or chosen which managed policies you want to use) you can assign it to an access role, and then assign the access role to a user.

This will ensure that the user only has access to the areas of the organization that you have specified in the access policy.

, created by MessageBird.

that you can create yourself.

Managed access policies
Custom access policies