Use an update contact step in a journey
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In this article, you'll learn how to add an update contact step to a journey. This allows you to automatically update contact attributes as a contact moves through the journey.
You can only update the contact attributes for existing contacts.
You can update multiple attributes with the same update contact step.
It's best practice to use the update contact step at the end of a journey. This reduces the number of steps that you need to use, and makes it easier to keep the journey clean.
A journey with a trigger
A contact with attributes
Hover your mouse pointer over the last node of the journey tree or over a conditional step’s path you’ll see an ‘add step’ icon.
Select the add a step icon.
Select the update contact step.
Click + Add.
Select the contact attribute that you want to be updated. For example, you might want to update a custom attribute called ‘note’ about this contact.
Configure the update that you want to make to the selected attribute.
[Optional] Layer additional contact attribute changes by clicking the + Add button and repeating steps 2-3.
Click Save.
If you want to delete an update contact condition, click the Delete icon next to the step configuration.
Success! You've just added an update contact step.
Yes, you can update contact attributes that are synced from an external system via a connector in a journey.