Text message templates

Text message templates in Apple Business Messages allow you to send customized messages to your customers using a text field that supports variables for personalization.

Message components

Text Field

This is the primary component of your text message template. You can use it to draft the message you wish to send to your customers. The text field supports variables, enabling you to personalize messages with customer-specific details like names, order numbers, or appointment dates.

How to make a text message template

  1. During the template setup, choose Text.

  2. In the text field, enter the message you want to send. Use variables to personalize the message for each recipient.

  3. Preview your message to ensure it appears as intended with the variables correctly placed.

  4. Once your template is ready, click Publish to make it available for use.

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