Install SMS

Step-by-step installation instructions

• Go to Settings > Marketing > SMS > Sender information

• Click on Setup SMS Channel

• Alternatively, you can navigate to Settings > Workspace > Connectivity > Channels > SMS

• Click on Setup SMS Channel

• From both the places, you will be redirected to the SMS setup flow where you select your Country of operation in the first step

• You can also click on Browse Inventory in case you want to purchase a specific phone number

• Click on Continue for to move to the next step

• In the second step, you need to answer the following questions

  • Select sender type and use case: Select what kind of messages you are planning to send e.g. marketing, transactional, authentication or customer service

• Message volume: Select how many messages you plan to send

• Local vs National presence: Area code specific or nationwide reach like toll-free or shortcode

• Select the number type: Select from the different type of numbers available like toll-free, 10DLC, Short code

• Once done, you can review the charges and requirements

• Proceed to purchase the number by clicking on Finish Purchase

• Once purchased, you can view your number.

• A connected SMS channel with this number is installed. You can also install a WhatsApp or Voice channel with this number

• You will need to submit compliance information for specific destinations as highlighted by clicking on Submit compliance

• You can add more destination countries if supported for this number by clicking on Add destination

You're done! You can now access and use your SMS channel in Inbox and Flows to send and receive messages. Design SMS message templates by going to Create content.