Support

MessageBird's Support Center is built right into the Engagements Platform so that you can view essential announcements and easily open and manage support cases.

Access the Support Center

Access the Support Center by clicking Support on the side menu.

To ensure the security of your data, and help our team to resolve your issues quickly, we'll ask you to log into the Support Center using the same credentials that you use to access MessageBird.

Contact support by opening a case

Got a question for our support team? Once you've logged into the Support Center, you can raise issues with them or ask questions by opening a "Case".

In the Support Center, click Cases on the side menu.

From here, click New case.

Step one: Select the relevant platform

If you're reaching out about one of our other platforms, you can select the relevant option from the list. Otherwise, leave "Engagements Platform" selected.

Step two: Select the relevant product

In the "Product" section, select the product that your request relates to.

Step three: Select your Organization

In the "Organization" section, select the Organization that your request relates to.

Step four: Choose a priority level

Learn more about case prioritization and our first response times.

In the "Priority" section, choose from one of the following options to indicate the urgency of your request:

  • 🟢 Priority 3: General Issue Non-critical questions or requests for information.

  • 🟠 Priority 2: Degraded Service Partial or significant business impact, requiring immediate attention.

  • 🔴 Priority 1: Business Critical Severe business impact, with most or all operations affected.

Step five: Tell us about your issue or question

In the "Subject" field, type a short title. In the "description" field, provide us with more details. Be as descriptive as you can, as this will help our support team to resolve your issues faster and more accurately!

Submit your case by clicking Submit.

What happens next?

The support team has received your case, and they'll get to work on it as soon as possible.

In the meantime, you can check the status of any open cases at any time by returning to the Support Center and clicking Cases in the side panel.

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