Migrating to another provider (BSP)

WhatsApp Business API now allows WhatsApp Business Accounts (WABA) phone numbers to switch between service providers. Please keep in mind, this process must be initiated by your new Business Service Provider.

In case of migrating to a BSP outside MessageBird, the number integrated to the platform must be your own. If you have a MessageBird VMN you will not be able to migrate this number to another BSP.

Before starting the process, you will need to remove 2FA from your account, you can find how to do so in our article How to remove 2FA on my WhatsApp channel?

That's it! You are ready to request the phone number migration to your new BSP. If you are facing issues to perform these changes, please reach out to our support team for assistance.