# Using WhatsApp rich-media templates

This article explains how to use rich-media templates for the WhatsApp step in Journey Builder.

Please note, you can only send images or documents using rich media templates. 

Please follow these steps to use WhatsApp rich-media templates in your journey:

1. Click on the **MB - WhatApp Send** icon on the left and drag and drop it in the journey. The following window will pop up:

   <figure><img src="/files/iZTNIpZakh2zioEM7RWq" alt=""><figcaption></figcaption></figure>

   <br>
2. Choose the **Channel, a (rich-media) Template,** and **Language**.
3. **Choose the relevant field for the Recipient dropdown. You can** choose a field from your Data Extension (or another entry source) that contains the phone numbers.<br>
4. Click "Next" button to go to the "Set Variables" screen.
5. Enter the URL to the image or file you want to use in the message in the "Image Url" field.
6. Choose relevant fields for variable fields. You can optionally set default values for variables.

   <figure><img src="/files/iyNyOfRg4gW1Ly1KZXr1" alt=""><figcaption></figcaption></figure>
7. Click the "Next" button to go to the "Confirm" screen.
8. Preview the details and click the "Done" button to complete the step setup.

   <figure><img src="/files/mq1F7P7Xs73pNjucDCMY" alt=""><figcaption></figcaption></figure>
9. When you are ready, activate the journey to send the template to contacts.&#x20;


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.bird.com/connectivity-platform/salesforce-marketing-cloud/using-whatsapp-rich-media-templates.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.