# How to delete orders and invoices When [topping up your account](/connectivity-platform/getting-started/topping-up-balance.md), an order confirmation is created. An order confirmation has a **6-digit order number**. An invoice, on the other hand, has a **9-digit invoice number** such as this: 2020.12345. You can find an overview of both orders and invoices in your Dashboard. Simply click on your username in the top-right corner, select the "Billing" menu, and you will find your [invoice overview](https://dashboard.messagebird.com/en/finance/invoices). In this overview, you can delete orders as you wish. Since there is no payment obligation for an order, you can simply delete them if you accidentally created one. Invoices, however, cannot be deleted in the overview. To delete an invoice, please [contact our Support team](https://www.messagebird.com/en/contact) with a detailed explanation of why it needs to be deleted. Be sure to mention the **9-digit** **invoice number** in your email. We will then pass on your request to our Finance Department. They can credit an invoice for you, if necessary. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.bird.com/connectivity-platform/troubleshooting/how-to-delete-orders-and-invoices.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.