North-America toll free verification
From January 31, 2024, all messages sent through pending verification U.S. or Canadian toll-free numbers will be blocked.
You must complete number verification before January 31, 2024.
Mandatory compliance verification
As of January 31, 2024, new compliance regulations for toll-free numbers will be enforced. These regulations are designed to help the industry combat spam, and provide a better experience for all users.
They will also help to reduce the likelihood of false-positive filtering, and wrongful spam blocks, increasing the overall deliverability of your messages.
What's changing?
Currently, you and/or your customers can send messages through pending toll-free phone numbers as long as they meet existing industry-wide sending limits.
Now, all toll-free messaging services in the U.S. and Canada must complete a mandatory compliance verification process.
Only fully verified toll-free phone numbers will be eligible to send messages.
Blocked messages will return one of the following errors:
Spam reject:
Error Code 110 EC_MESSAGE_FILTERED.Toll-free number not verified:
104 EC_SENDER_UNREGISTERED.
Blocked messages are still subject to messaging fees.
What do I need to do?
If you have U.S. or Canadian toll-free numbers that are in use and unverified, you will need to complete verification prior to January 31st, 2024 to avoid blockage.
How do I complete verification?
If you have already verified the use cases on all of your toll-free numbers, you do not need to take any action.
To avoid interruptions in your services, submit your unverified toll-free phone numbers for verification by following these steps:
Select US TFN Verification Request from the drop-down.
Complete the form.
Click Submit to submit your ticket.
We will keep you posted about the progress of your verification(s).
Once fully verified, these numbers can be used for SMS & MMS messaging.
Need help?
Reach out to your Account Manager or our Support team for assistance.
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