North-America toll free verification

From January 31, 2024, all messages sent through pending verification U.S. or Canadian toll-free numbers will be blocked.

You must complete number verification before January 31, 2024.

Mandatory compliance verification

As of January 31, 2024, new compliance regulations for toll-free numbers will be enforced. These regulations are designed to help the industry combat spam, and provide a better experience for all users.

They will also help to reduce the likelihood of false-positive filtering, and wrongful spam blocks, increasing the overall deliverability of your messages.

What's changing?

Currently, you and/or your customers can send messages through pending toll-free phone numbers as long as they meet existing industry-wide sending limits.

Now, all toll-free messaging services in the U.S. and Canada must complete a mandatory compliance verification process.

Only fully verified toll-free phone numbers will be eligible to send messages.

Blocked messages will return one of the following errors:

  • Spam reject: Error Code 110 EC_MESSAGE_FILTERED.

  • Toll-free number not verified:104 EC_SENDER_UNREGISTERED.

Blocked messages are still subject to messaging fees.

What do I need to do?

If you have U.S. or Canadian toll-free numbers that are in use and unverified, you will need to complete verification prior to January 31st, 2024 to avoid blockage.

How do I complete verification?

If you have already verified the use cases on all of your toll-free numbers, you do not need to take any action.

To avoid interruptions in your services, submit your unverified toll-free phone numbers for verification by following these steps:

  1. Select US TFN Verification Request from the drop-down.

  2. Complete the form.

  3. Click Submit to submit your ticket.

We will keep you posted about the progress of your verification(s).

Once fully verified, these numbers can be used for SMS & MMS messaging.

Need help?

Reach out to your Account Manager or our Support team for assistance.

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