> For the complete documentation index, see [llms.txt](https://docs.bird.com/connectivity-platform/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.bird.com/connectivity-platform/agent-resources/setting-your-agent-status.md).
# Setting your agent status
Inbox allows you to indicate your availability as an agent. You can choose from the following three options:
* Available: You’re available to work on tickets and accept new ones.
* Busy: You’re available to work on tickets but you’re busy at the moment.
* Offline: You are not able to work on tickets now.
Keep in mind that you’re setting a status for yourself as an agent and not for all agents.
You can change your agent status by clicking on your initials/photo on the side navigation.
Your agent status will show below your name and will appear in your profile.
\
When you log in to Inbox and are available to work on tickets, click on your initials/photo and set your agent status as *available* or click on the **Go online** button in the queue section. Otherwise, you won’t be able to work on any tickets or see new ones coming in.
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# Agent Instructions
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