# Setting your agent status

Inbox allows you to indicate your availability as an agent. You can choose from the following three options: 

* Available: You’re available to work on tickets and accept new ones.  
* Busy: You’re available to work on tickets but you’re busy at the moment.
* Offline: You are not able to work on tickets now.

Keep in mind that you’re setting a status for yourself as an agent and not for all agents.

You can change your agent status by clicking on your initials/photo on the side navigation. 

<figure><img src="/files/NDcy0L58B4WG82QZYAJC" alt=""><figcaption></figcaption></figure>

Your agent status will show below your name and will appear in your profile.

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<figure><img src="/files/QzapHytclVa0CSHIb0V7" alt=""><figcaption></figcaption></figure>

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When you log in to Inbox and are available to work on tickets, click on your initials/photo and set your agent status as *available* or click on the **Go online** button in the queue section. Otherwise, you won’t be able to work on any tickets or see new ones coming in.

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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.bird.com/connectivity-platform/agent-resources/setting-your-agent-status.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.