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Error code when sending a WhatsApp Template Message via API

Are you trying to send a Template Message via API but you're receiving an error back? There are a few things you can check before sending a Template Message to avoid errors:

  • You're using the correct API key. Make sure that you're using a live key.

  • You're sending along a Namespace ID. This information is usually shared once your WhatsApp channel has been created. If you do not have this information, please contact support.

  • Template Messages should be approved. Go to your WhatsApp template managerarrow-up-right and see if the Template Message has been approved.

  • There's no error in the template name. Go to your WhatsApp template managerarrow-up-right to see which name was set up.

  • The language matches the Template Message.

  • All parameters are completed. If you register a message with 3 variables, make sure to add 3 variables in your API request as well.

If after checking this the issue still persists, please reach out to our Support team via this pagearrow-up-right with your API call and API request.envelope

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