# I am receiving an error 500 in my dashboard
Have you encountered a '500 Page not found' error on your Dashboard?
Sometimes, this can occur for accounts that send high volumes of SMS. When using the [SMS Overview](https://dashboard.messagebird.com/en-sg/messages/list) and its accompanying search functions, the high volume of SMS can cause a timeout while trying to load the data.
It'll look a little something like this:
If you received this error on the SMS Overview page or on a different page (other than SMS Overview), then please follow the steps below.
#### **Troubleshooting the 500 Error**
Before reaching out, please:
1. Try testing it out using another browser
2. Perform a hard refresh (ctrl+shift+r or command+shift+r) of your browser
If the above-mentioned steps do not help, please reach out to our Support team via [this page](https://www.messagebird.com/contact) with the following information:
1. Your email address tagged to your MessageBird account
2. The link (or steps you took) where you encountered this error
3. A screenshot of the error
4. The browsers in which you have been able to reproduce this issue
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