Getting Started with WhatsApp FAQ's
Last updated
Last updated
The WhatsApp Business API allows medium to large businesses to send large volumes of messages over WhatsApp. You are able to automate business processes and customise your setup. Using the Business API opens up the possibility of integrating with other systems such as customer relationship software. WhatsApp Business API must be used via an official Facebook partner, such as MessageBird.
WhatsApp Business solutions can be used by enterprises of all sizes that want to manage conversations with their customers and provide useful information quickly and easily. Generally, the WhatsApp Business App is used by small to medium sized businesses, whereas the WhatsApp Business API is created for medium to large sized businesses. For further information please see this article:
Some of the most common use cases are:
Alerts for travel itinerary changes, system outages, location-targeted alerts
Notifications about orders or deliveries, appointment reminders, payment processing
Customer support to initiate in-depth conversations
Note that the following business verticals are not allowed on the WhatsApp Business API:
Adult content
Alcohol
Animal sales, including live animals, livestock, or any parts of animals
Currency
Dating
Defense
Digital subscription and digital content
Drugs or related products
Gambling
Tobacco
Weapons, ammunition, explosives
Interested in using WhatsApp Business but you don't know where to start?
I do not have a MessageBird account yet
I have a MessageBird account
Once approved by WhatsApp, the onboarding process will take a couple of days; this is due to the verification process for numbers and Template Messages required by WhatsApp.
Below Business Manager Info, you'll see your Business Manager ID number.
We also have this quick video to show you where to find the Business ID:
MessageBird is a verified service provider of the official WhatsApp Business API. Being an official Facebook Partner allows us to offer WhatsApp Business as part of our omni-channel communications platform. The WhatsApp Business API is only available through Verified Service Providers such as MessageBird. To learn more about this partnership, take a look at the Facebook Business Partner Directory .
To request access, . Once the account is successfully created, please follow our .
Log in to your . Click on WhatsApp on the left side and select ''. Fill out all of the requested information and click on the 'Submit Application' to finish.
You’ll be able to track the status of your application in the . Our Support Birds are here to if you have any questions. For further details, please follow our .
To use the business API you must be approved by WhatsApp, this is out of MessageBird’s control. The waiting time for approval is case-specific. You can track the status of your application in the .
In order to get your Facebook Business ID you first need to sign up with . When you have a Facebook Business account, you can follow these steps to find your Facebook Business ID:
Log into your company’s account.
Go to .