# Google Business Messages FAQs ### Does GBM support rich messaging formats? Yes! Drive purchasing, scheduling, upsell, and loyalty with rich features like carousels, chips, and photos. We also provide support for buttons and locations. ### Can I have multiple GBM channel instances? Yes! To add another GBM channel instance, go to the [Channels overview](https://dashboard.messagebird.com/channels) on your Dashboard or the [Channels overview](https://inbox.messagebird.com/manager/channels) in Inbox and install a new channel instance. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.bird.com/connectivity-platform/getting-started/google-business-messages-faqs.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.