Google Business Messages FAQs

Does GBM support rich messaging formats?

Yes! Drive purchasing, scheduling, upsell, and loyalty with rich features like carousels, chips, and photos. We also provide support for buttons and locations.

Can I have multiple GBM channel instances?

Yes! To add another GBM channel instance, go to the Channels overview on your Dashboard or the Channels overview in Inbox and install a new channel instance.