# My activation code has not come through

If the verification SMS doesn’t get through there might be an issue with your phone receiving SMS at that moment.

* Ensure that your phone has enough storage to receive SMS.
* Try switching off the phone completely, waiting for a minimum of 10 seconds and then restarting it. Then request another message.
* If this still does not work, please reach out to our Support team via [this page](https://www.messagebird.com/contact) with your phone number and email that is linked to your MessageBird account and we'll be happy to get your account ready for testing!