# Number not available for Flow

If you're unable to select your Virtual Mobile Number within a flow there are some simple checks you can do within [the Numbers tab](https://dashboard.messagebird.com/en/numbers) of the dashboard before reaching out to support!

#### **Check if the number has the capabilities you are trying to set up a flow with.**

Simply look at what icons are black to verify the capabilities of this number. A Voice number cannot be used for an SMS flow and vice versa.

<figure><img src="/files/j0M4hbWp70I9yDeuXO0k" alt=""><figcaption></figcaption></figure>

#### **Check if the number is already assigned to a flow.**

If there is a flow name next to the number, it is already used for a flow. You can create one flow per capability, so, if you have a Voice and SMS capable number you can add both an SMS flow and a Voice flow to the number.

<figure><img src="/files/MjmR5gtkA1PchwmPaAGl" alt=""><figcaption></figcaption></figure>

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#### **Check if the number is assigned to a subaccount.**

If there is a subaccount name next to the number you cannot create a flow with that number in any other account. Do note that this can only be checked within the main account; if you are in a subaccount you will only see the numbers that have been assigned to the subaccount you are logged in to.

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<figure><img src="/files/1aSdvd2C6NxLABZTUcgL" alt=""><figcaption></figcaption></figure>

If you find that you should be able to add the number to your flow but are not able to, please reach out to our Support team via [this page](https://www.messagebird.com/contact) with the following information:

* The number you're trying to add to the flow
* The use case you are trying to achieve
* Any error you may have received

We'll be more than happy to help!


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