FlowBuilder Steps Glossary

By going through this article, you will find a handy list of all the available steps in the MessageBirds FlowBuilder. It just might give you an idea of the variety of available scenarios and use cases you can cover. Sit tight and read through.

Table of contents

• Before getting started

• FlowBuilder Steps

Before getting started

You will need:

• A MessageBird account

FlowBuilder Steps

Here is a complete list of all the available Steps in a given Flow:

Flow Controls
	Branch	Combine conditions to define how the Flow executes on an if-then basis
	Date/Time	Define an action to perform if the hour and date conditions are met
	End of Flow	End the Flow after this step is used
	Jump to	Jump to any other step in the Flow
SMS
	Send SMS	Send an outbound SMS. *Requires an SMS channel
	Subscribe to group	Add the number which triggered the Flow to Dashboard Contact Groups
	Unsubscribe from group	Remove the number which triggered the Flow from Dashboard Contact Groups
	Forward to group	Forward an SMS that has started a Flow to an entire group of Dashboard Contact Groups
	Forward to email	Forward an SMS that has started a Flow to an e-mail address *Requires an SMS channel
	Forward SMS	Forward an SMS that has started a Flow to another number *Requires an SMS channel
	Reply using SMS	Reply to a number that has triggered a Flow with a predefined SMS message *Requires an SMS channel
Messaging
	Send conversation message	Send messages in existing conversations, be it the 1st message or a reply to an inbound message, through any messaging channel (WhatsApp, Telegram, Instagram, etc). *Requires at least one channel configured
	Send Facebook message	Send messages in existing Facebook conversations. This includes exchanging rich messages like quick replies, carousels, media, and attachments. *Requires a Messenger channel
	Send Instagram message	Send messages in existing Instagram conversations. This includes exchanging rich messages like quick replies, carousels, media, and attachments. *Requires an Instagram channel
	Send WhatsApp message	Send messages in existing WhatsApp conversations. This includes exchanging rich messages like quick replies, product messages, Images, and attachments. *Requires a WhatsApp channel
	Send WhatsApp template message	Send WhatsApp template messages *Requires a WhatsApp channel
	Wait	Wait before executing the next step in FlowBuilder for the determined amount of time
	Wait for a response	Await a response from the end-user before continuing the Flow further
Email
	Send an email	Send an outgoing email *Requires an email channel
Inbox
	Add a note	Add an internal note to an Inbox ticket *Requires Inbox
	Add Inbox contact	Add a new contact to the workspace's Inbox contact list *Requires Inbox
	Update Inbox contact	Update a contact in the workspace’s Inbox contact list *Requires Inbox
	Create Inbox ticket	Create an Inbox ticket in the workspace’s Inbox instance with the latest end-users message *Requires Inbox
Artificial Intelligence
	Analyze image	Extract the contents of an image (including text) powered by machine learning
	Analyze sentiment	Recognizing the mood of the end-user based on the content of a message powered by machine learning
	Answer FAQ	Answer frequently asked questions by putting to work the capabilities of Knowledge Bases solution
	Fill form	Capture a list of standardized data points by putting to work the capabilities of the Knowledge Bases Form feature
	Recognize entities	Recognize pieces of information and data entities in message content with a little help from machine learning
	Recognize intent	Recognize the user's intent in the message content and turn it into a variable, powered by machine learning
	Recognize language	Recognize the language in the message content and turn it into a variable, powered by machine learning
	Translate	Translate message content powered by machine learning
Google
	Add row in Google Sheets	Add a row into a Google Sheet of your choice *Requires a Google Sheets Integration
	Create a Google Calendar Event	Add a Google Calendar Event into a Google Calendar of your choice *Requires a Google Calendar Integration
Salesforce
	Create Salesforce Lead	Create a new SF Lead in the connected Salesforce integration *Requires a Salesforce Integration
	Create Salesforce Opportunity	Create a new SF Opportunity in the connected Salesforce integration *Requires a Salesforce Integration
	Update Salesforce Lead	Update an SF LEad in the connected Salesforce integration *Requires a Salesforce Integration
HTTP & Webhooks
	Await webhook	Pause the Flow until the defined webhook is called
	Fetch variables	Fetch variables from external sources by using an HTTP request
	Forward to URL	Forward the message which has started the Flow to a defined URL in the shape of a JSON payload
	HTTP Request	Make an HTTP request to a defined URL
Voice
	Outbound call	Make an outbound call *Requires a voice enabled number
	End call	Hang up a call *Requires a voice enabled number
	Fetch call flow from URL	Fetch a call flow from an URL (a web resource/container/DB) *Requires a voice enabled number
	Forward call	Forward an incoming call to a specified number or a SIP (Session Initiation Protocol) URI (Uniform Resource Identifier) *Requires a voice enabled number
	Forward call to Toky	Forward an incoming call to Toky’s cloud phone system *Requires a Toky Integration
	If/else	Determine the next steps/journey of the Flow based on the user feedback (keypad input) or set condition
	IVR menu	Set up an IVR (Interactive Voice Response) menu *Requires a voice enabled number
	Pause call Flow	Pause a Flow for a set amount of time *Requires a voice enabled number
	Play sound file	Play a sound file set in the step *Requires a voice enabled number
	Record call audio	Record call audio and create a matching audio resource from the phone call *Requires a voice enabled number
	Say	Convert a written message defined in the step into speech to be played in the call *Requires a voice enabled number
Key/value storage
	Store value	Store or update data into a Database
	Retrieve value from database	Retrieve data from a Database
	Delete value from database	Delete data from a Database
Data handling
	Set variables	Define a custom variable that can be reused later in the same Flow
For advanced users
	Call a function	Call a Function you have created. Enables deep customization of the Flow and/or integration with other services.

Depending on the Trigger you are using, some additional steps might be available and some steps, specific to a differently triggered Flow might not be.

📤 Feel free to contact our Support in case you might need some help!