| [Date/Time](https://support.messagebird.com/hc/en-us/articles/360000347397-How-to-set-attributes-for-the-Date-Time-Step-) | Define an action to perform if the hour and date conditions are met |
| 
| End of Flow | End the Flow after this step is used |
| 
| Jump to | Jump to any other step in the Flow |
| **SMS** | | |
| 
| [Send SMS](https://docs.bird.com/connectivity-platform/how-to-guides/how-to-set-up-a-flow-to-send-outbound-sms) | Send an outbound SMS.
\*Requires an SMS channel
| |
| [Subscribe to group](https://docs.bird.com/connectivity-platform/contacts/managing-group-subscribers) | Add the number which triggered the Flow to [Dashboard Contact Groups](https://dashboard.messagebird.com/en/contacts) |
| 
| [Unsubscribe from group](https://docs.bird.com/connectivity-platform/contacts/managing-group-subscribers) | Remove the number which triggered the Flow from [Dashboard Contact Groups](https://dashboard.messagebird.com/en/contacts) |
| 
| Forward to group | Forward an SMS that has started a Flow to an entire group of [Dashboard Contact Groups](https://dashboard.messagebird.com/en/contacts) |
| 
| Forward to email | Forward an SMS that has started a Flow to an e-mail address
\*Requires an SMS channel
| |
| Forward SMS | Forward an SMS that has started a Flow to another number
\*Requires an SMS channel
| |
| Reply using SMS | Reply to a number that has triggered a Flow with a predefined SMS message
\*Requires an SMS channel
| | **Messaging** | | | |
| [Send conversation message](https://docs.bird.com/connectivity-platform/steps-catalogue/using-the-send-conversation-message-step-in-flow-builder-video) | Send messages in existing conversations, be it the 1st message or a reply to an inbound message, through any messaging channel (WhatsApp, Telegram, Instagram, etc).
\*Requires at least one channel configured
| |
| [Send Facebook message](https://docs.bird.com/connectivity-platform/steps-catalogue/using-flow-builder-to-send-facebook-meta-messenger-messages) | Send messages in existing Facebook conversations. This includes exchanging rich messages like quick replies, carousels, media, and attachments.
\*Requires a Messenger channel
| |
| [Send Instagram message](https://docs.bird.com/connectivity-platform/steps-catalogue/using-flowbuilder-to-send-instagram-messages) | Send messages in existing Instagram conversations. This includes exchanging rich messages like quick replies, carousels, media, and attachments.
\*Requires an Instagram channel
| |
| [Send WhatsApp message](https://docs.bird.com/connectivity-platform/steps-catalogue/using-flow-builder-to-send-whatsapp-messages) | Send messages in existing WhatsApp conversations. This includes exchanging rich messages like quick replies, product messages, Images, and attachments.
\*Requires a WhatsApp channel
| |
| Send WhatsApp template message | Send WhatsApp template messages
\*Requires a WhatsApp channel
| |
| Wait | Wait before executing the next step in FlowBuilder for the determined amount of time |
| 
| [Wait for a response](https://docs.bird.com/connectivity-platform/steps-catalogue/using-the-wait-for-a-response-step-in-flow-builder-video) | Await a response from the end-user before continuing the Flow further |
| **Email** | | |
| 
| Send an email | Send an outgoing email
\*Requires an email channel
| | **Inbox** | | | |
| Add a note | Add an internal note to an Inbox ticket
\*Requires Inbox
| |
| Add Inbox contact | Add a new contact to the workspace's Inbox contact list
\*Requires Inbox
| |
| Update Inbox contact | Update a contact in the workspace’s Inbox contact list
\*Requires Inbox
| |
| [Create Inbox ticket](https://docs.bird.com/connectivity-platform/steps-catalogue/using-flow-builder-to-create-a-ticket-in-inbox) | Create an Inbox ticket in the workspace’s Inbox instance with the latest end-users message
\*Requires Inbox
| | **Artificial Intelligence** | | | |
| [Analyze image](https://docs.bird.com/connectivity-platform/use-cases/detect-and-extract-text-from-images-with-flow-builder) | Extract the contents of an image (including [text](https://support.messagebird.com/hc/en-us/articles/360017490237-Detect-and-extract-text-from-images-with-Flow-Builder)) powered by machine learning |
| 
| Analyze sentiment | Recognizing the mood of the end-user based on the content of a message powered by machine learning |
| 
| [Answer FAQ](https://docs.bird.com/connectivity-platform/inbox-for-good/activate-faq-bots) | Answer frequently asked questions by putting to work the capabilities of [*Knowledge Bases*](https://docs.bird.com/connectivity-platform/getting-started/best-practices-for-your-knowledge-base-datasets) solution |
| 
| [Fill form](https://docs.bird.com/connectivity-platform/getting-started/how-to-set-up-fill-form-in-flow-builder) | Capture a list of standardized data points by putting to work the capabilities of the [*Knowledge Bases Form*](https://docs.bird.com/connectivity-platform/getting-started/best-practices-for-your-knowledge-base-datasets) feature |
| 
| [Recognize entities](https://docs.bird.com/connectivity-platform/getting-started/how-to-set-up-entity-recognition-in-flow-builder) | Recognize pieces of information and data entities in message content with a little help from machine learning |
| 
| [Recognize intent](https://docs.bird.com/connectivity-platform/getting-started/how-to-set-up-the-recognize-intent-step) | Recognize the user's intent in the message content and turn it into a variable, powered by machine learning |
| 
| [Recognize language](https://docs.bird.com/connectivity-platform/set-up-inboxs-built-in-automations/language-recognition) | Recognize the language in the message content and turn it into a variable, powered by machine learning |
| 
| [Translate](https://docs.bird.com/connectivity-platform/use-cases/automatically-detect-and-translate-the-language-in-your-customers-messages) | Translate message content powered by machine learning |
| **Google** | | |
| 
| Add row in Google Sheets | Add a row into a Google Sheet of your choice
\*Requires a Google Sheets Integration
| |
| Create a Google Calendar Event | Add a Google Calendar Event into a Google Calendar of your choice
\*Requires a Google Calendar Integration
| | **Salesforce** | | | |
| [Create Salesforce Lead](https://docs.bird.com/connectivity-platform/integrations/connect-and-use-salesforce-with-flow-builder#h_01f32dgvz7npra05ncb8mhywqk) | Create a new SF Lead in the connected Salesforce integration
\*Requires a Salesforce Integration
| | | [Create Salesforce Opportunity](https://docs.bird.com/connectivity-platform/integrations/connect-and-use-salesforce-with-flow-builder#h_01f32dhgw7e3vey9qb94kpgg6a) | Create a new SF Opportunity in the connected Salesforce integration
\*Requires a Salesforce Integration
| | | [Update Salesforce Lead](https://docs.bird.com/connectivity-platform/integrations/connect-and-use-salesforce-with-flow-builder#h_01f32dh8vytjnm5326zezmf7hd) | Update an SF LEad in the connected Salesforce integration
\*Requires a Salesforce Integration
| | **HTTP & Webhooks** | | | |
| Await webhook | Pause the Flow until the defined webhook is called |
| 
| [Fetch variables](https://docs.bird.com/connectivity-platform/steps-catalogue/fetching-variable-steps-in-flow-builder) | Fetch variables from external sources by using an HTTP request |
| 
| Forward to URL | Forward the message which has started the Flow to a defined URL in the shape of a JSON payload |
| 
| HTTP Request | Make an HTTP request to a defined URL |
| **Voice** | | |
| 
| Outbound call | Make an outbound call
\*Requires a voice enabled number
| |
| End call | Hang up a call
\*Requires a voice enabled number
| |
| Fetch call flow from URL | Fetch a call flow from an URL (a web resource/container/DB)
\*Requires a voice enabled number
| |
| Forward call | Forward an incoming call to a specified number or a SIP (Session Initiation Protocol) URI (Uniform Resource Identifier)
\*Requires a voice enabled number
| |
| Forward call to Toky | Forward an incoming call to Toky’s cloud phone system
\*Requires a Toky Integration
| |
| If/else | Determine the next steps/journey of the Flow based on the user feedback (keypad input) or set condition |
| 
| IVR menu | Set up an IVR (Interactive Voice Response) menu
\*Requires a voice enabled number
| |
| Pause call Flow | Pause a Flow for a set amount of time
\*Requires a voice enabled number
| |
| Play sound file | Play a sound file set in the step
\*Requires a voice enabled number
| |
| Record call audio | Record call audio and create a matching audio resource from the phone call
\*Requires a voice enabled number
| |
| Say | Convert a written message defined in the step into speech to be played in the call
\*Requires a voice enabled number
| | **Key/value storage** | | | |
| [Store value](https://docs.bird.com/connectivity-platform/steps-catalogue/using-database-steps-in-flow-builder#h_01ffm3vzzapa1xwh52pd6kampn) | Store or update data into a [Database](https://dashboard.messagebird.com/en/developers/databases/list) |
| 
| [Retrieve value from database](https://docs.bird.com/connectivity-platform/steps-catalogue/using-database-steps-in-flow-builder#h_01ffm4phaj3r8v4hegs1ymrq5n) | Retrieve data from a [Database](https://dashboard.messagebird.com/en/developers/databases/list) |
| 
| [Delete value from database](https://docs.bird.com/connectivity-platform/steps-catalogue/using-database-steps-in-flow-builder#h_01ffm4drkh28w19y574cxc323p) | Delete data from a [Database](https://dashboard.messagebird.com/en/developers/databases/list) |
| **Data handling** | | |
| 
| Set variables | Define a custom variable that can be reused later in the same Flow |
| **For advanced users** | | |
| 
| [Call a function](https://docs.bird.com/connectivity-platform/advanced-functionalities/create-your-own-date-formatting-function-in-flow-builder#set-up-the-call-function-step) | Call a [Function](https://dashboard.messagebird.com/en/developers/functions/list) you have created. Enables deep customization of the Flow and/or integration with other services. |
\
Depending on the [Trigger](https://support.messagebird.com/hc/en-us/articles/360000334298-Triggers-Numbers-Templates-Steps#h_01G1JF23K4KMWWJD83EPT4ZRPP) you are using, some additional steps might be available and some steps, specific to a differently triggered Flow might not be.
📤 Feel free to [contact our Support](https://support.messagebird.com/hc/en-us/requests/new) in case you might need some help!