Basic MessageBird troubleshooting and support tips

What information to include when opening a case with MessageBird

We’re here to help you answer any questions and solve any problems you might be facing! In this article, you'll find some common troubleshooting tips or what information we need to help you best.

Please submit as much of the following information pertaining to your case as possible so that we can help identify an answer or solution for you as efficiently as possible. For all cases, please share your Workspace ID for us to quickly find your account.

Your account


Virtual Numbers



API Development

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