Basic MessageBird troubleshooting and support tips
What information to include when opening a case with MessageBird
We’re here to help you answer any questions and solve any problems you might be facing! In this article, you'll find some common troubleshooting tips or what information we need to help you best.
Please submit as much of the following information pertaining to your case as possible so that we can help identify an answer or solution for you as efficiently as possible. For all cases, please share your Workspace ID for us to quickly find your account.
Your account
Verification code | Before reaching out, please:
If you’ve already done this, we need:
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VAT number | We need:
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Do you have a question about a payment, order or invoice? | Before reaching out, please:
We need:
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Dashboard
General usage | Before reaching out, please:
If you’ve already done this, we need:
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Flow Builder | Before reaching out, please:
Your question is still not answered? We need:
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Virtual Numbers
Can’t purchase a Number or can’t find the Number you’re looking for? | Before reaching out, please:
If you still can’t find the Number you’re looking for or have been asked to contact our support team, we need to know:
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SMS
Not receiving your SMS? Wrong delivery status? | Before reaching out, please:
Are you within those restrictions? We need:
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Is your message content being modified? | Before reaching out, please:
If your content is still being modified, we need:
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Not receiving your email to SMS messages? | Before reaching out, please:
If you’ve already done this, we need:
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Delayed messages | We need:
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Duplicate delivery | Before reaching out, please:
If you’ve already done this, we need:
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Sender ID approval | Before reaching out, please:
We need:
Note: We may request for additional information specific for the country you are registering a sender ID for. |
Voice
Usage | We need:
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API Development
Usage | Before reaching out, please:
We need:
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