Connectivity Platform

Connectivity Platform Documentation
WhatsApp Business Account
Account
Add the Omnichannel widget to your online store
Admin resources
- Manager Portal
Advanced functionalities
Advanced inbox automations and routing
- Routing setup flow
- Sentiment Routing
Advanced settings
- Data retention settings
Agent resources
- Contact merging in Inbox
- Setting your agent status
Application security
Basics
build-and-manage-a-flow
business-continuity-and-disaster-recovery
- Does MessageBird have BCP?
contacts
conversations-chat-api
country-restrictions-and-regulations
customizing-the-omnichannel-widget
data-governance-and-security
data-protection
developer-faqs
- How do I send text-to-speech messages via the API?
- What is the difference between a live key and a test key?
email-platform-formerly-sparkpost
email-to-sms
faq
faqs
flow-triggers
get-started-with-the-omnichannel-widget
getting-started
hlrlookup
how-to-guides
inbox-basics
inbox-for-good
inbox-reporting
information-security-management-program
infrastructure-security
insights-reporting
- Insights
instagram
installing-channels
integrations
managing-inbox-admins-and-agents
managing-inbox-contacts
messaging
other-integrations
partner-accounts-api
payment-billing
quickstarts-and-tutorials
receiving-sms
salesforce-marketing-cloud
salesforce-sales-service-cloud
salesforce
- How to set up the MessageBird Salesforce Sales & Service Cloud integration
sending-sms
set-up-inboxs-built-in-automations
short-codes-keywords-sub-keywords
sip-trunking
steps-catalogue
subscriptions
- Managing your Inbox Subscription Plan
support
- Basic MessageBird troubleshooting and support tips
- MessageBird Support Plans
terms-conditions
- Terms & Conditions
- What is MessageBird's Service Level Agreement (SLA)?
third-party-risk-management
- How are vendors managed?
tickets
troubleshoot-a-flow
troubleshooting-voice
troubleshooting
use-cases
using-different-channels-with-the-omnichannel-widget
using-gbm
- How to send and receive Google Business Messages with Inbox
- How to use Google Business Messages with Flow Builder
using-inbox
- Using ticket rules in Inbox
using-live-chat
using-sms
- SMS FAQ's
using-the-abandoned-cart-recovery-solution
virtual-numbers
voice-calls
voice-messages
- How to send a Voice Message
- What is the difference between a Voice Message and Voice Call?

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Live Chat message statuses

PreviousGetting started with Live Chat pop-up messages NextSend, receive, and download attachments

Last updated 11 months ago

There are now customer-facing message statuses in Live Chat on the Omnichannel Widget.

Live Chat statuses mirror the message statuses visible to agents in Inbox, including:

Sending (Pending)
Sent
Delivered

Currently, "Read" status is not displayed to customers in Live Chat.

Your customers can now also retry sending any message that failed.