WhatsApp Account FAQ's

Is reselling of the WhatsApp Business API allowed?

No, it is not allowed to resell or embed on your system the WhatsApp for Business API. All customers that we onboard for WhatsApp for Business must be direct customers of MessageBird. Reseller use cases are prohibited directly from WhatsApp's side. If you sign up for WhatsApp for Business and submit your use case for review, reseller use cases will be rejected by WhatsApp.

If you'd like to manage your clients' WhatsApp accounts, they will all need to request access separately and then grant you access to their MessageBird accounts, or join our partner network by contacting our commercial team. This way, you can configure the setup for your clients, but their use cases will still be individually approved by WhatsApp.

Can I change or cancel my WhatsApp subscription?

Your WhatsApp usage is part of your Inbox subscription. For more information on how to change or cancel your subscription, please see here: Managing your Inbox subscription plan

How many WhatsApp channels / phone numbers can I have?

You can have up to 5 different channels or and up to 120 numbers per WhatsApp Business Account (WABA).

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