When will customers receive the Abandoned Cart Recovery message?

Your customers will receive the message you set up in the Abandoned Cart Recovery Solution within 3 hours after they abandon the checkout cart. For now, it is not possible to modify this time variable in the MessageBird Dashboard.

Why 3 hours? We’re glad you asked! We analyzed performance in conversion and engagement across various timings, and we realized that using 3 hours as the default value ensures the best performance of the Abandoned Cart Recovery campaign while keeping it simple and efficient.

If you want to modify this variable, please contact our Support Team. We’re here for you.