# When will customers receive the Abandoned Cart Recovery message? Your customers will receive the message you set up in the Abandoned Cart Recovery Solution **within 3 hours after they abandon the checkout cart**. For now, it is not possible to modify this time variable in the [MessageBird Dashboard](https://dashboard.messagebird.com/en/user/index). **Why 3 hours?** We’re glad you asked! We analyzed performance in conversion and engagement across various timings, and we realized that using 3 hours as the default value ensures the best performance of the Abandoned Cart Recovery campaign while keeping it simple and efficient. If you want to modify this variable, please [contact our Support Team](https://support.messagebird.com/hc/en-us/requests/new). We’re here for you. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.bird.com/connectivity-platform/getting-started/when-will-customers-receive-the-abandoned-cart-recovery-message.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.