# Data retention settings

*(This feature is currently in beta. Please contact customer support to get access to the feature.)*

In this article, you will learn how to use data retention settings for tickets in Inbox.

**Data retention**

Data retention is the storing of information for a specified period. 

**Data retention settings in Inbox**

Inbox lets you set a data retention period for tickets. Inbox will automatically delete the resolved tickets once the retention period expires.

**How to set the data retention period for tickets?**

To set the data retention period for tickets in Inbox, please follow the following steps:

1\. Navigate to the Data Retention section on your Inbox settings page.

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2\. Open the "Ticket retention duration" dropdown and select the retention period for your tickets. By default "Unlimited" option is selected.

<figure><img src="https://675349995-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FUJNEE9TMK4fU91VKstBr%2Fuploads%2Fgit-blob-816631b7bac443bd2fdfbe3d4de535f5367526d2%2FScreenshot_2022-03-07_at_17.00.17.png?alt=media" alt=""><figcaption></figcaption></figure>

3\. Click on "Apply retention durations" to change the settings.

**Important!** Please beware that retention settings immediately affect all the resolved tickets in your Inbox. We advise you to change the data retention settings when you are sure.

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