> For the complete documentation index, see [llms.txt](https://docs.bird.com/connectivity-platform/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.bird.com/connectivity-platform/advanced-inbox-automations-and-routing/sentiment-routing.md).
# Sentiment Routing
In this guide, you’ll learn how to make use of Inbox **Sentiment Routing**.
**Sentiment Routing** is an Inbox feature that allows you to create queues and automatically prioritize tickets based on the [Sentiment Analysis](/connectivity-platform/set-up-inboxs-built-in-automations/sentiment-analysis-for-inbox.md) of a message. You can even make specific tickets go to agents with particular skills, for example, senior agents can probably deal with tickets in which the sentiment analysis is negative (angry customers) better than agents with less experience.
Head to the **Routing** page from the sub-navigation and click **Add path** This will take you to the following modal:
* Keep in mind that only managers can set up **Sentiment Routing**. Go to [inbox.messagebird.com](http://inbox.messagebird.com/), tap **Settings** on the side navigation, select [Routing](https://inbox.messagebird.com/manager/task-routing) from the sub-navigation and click **Add path**. This will take you to the following modal:
* Select **Sentiment** from the **Responsibility** drop-down menu, set **Equals** as the **Condition**, and choose the type of **Sentiment** you’re interested in from the **Expertise** drop-down menu, in our example, it will be **Negative**.
* Ready? Awesome! To route these tickets into a specific queue, tap **+ Add another step** under **Routing Step**, This will take you to the following modal:
* Select the queue, in our example, **Negative Queue** and set the time limit in seconds you wish to apply for these tickets, such as 3000 seconds (50 min). Don’t know how to create queues and set agent types? Check out our [Help Center step-by-step guide](https://support.messagebird.com/hc/en-us/articles/360004466518-Routing-setup-workflow-).
* You can add as many steps as you want. For example, for positive tickets and natural tickets. Once you’re finished, name your routing path by clicking on the pencil next to **New** and hit **Save**. We’ll name ours **Sentiment Routing**.
* Your new path will automatically appear in your [Routing Paths Overview](https://inbox.messagebird.com/manager/task-routing). And that’s it! Now you know how to set use **Inbox Sentiment Routing**.
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