# I am missing my delivery reports

If you are missing DLRs (SMS delivery status reports), you can check two things:

1. Did you include the optional parameter `reference` and a value when sending a message via our SMS API?
   1. Status reports are only provided for SMS messages that have a `reference`.
   2. Remember the maximum length of the `reference` parameter is 128 characters
2. Have you configured your status report url [here](https://dashboard.messagebird.com/en-gb/developers/settings) in your MessageBird Dashboard?

Once both of the conditions above are met, status reports are sent to your platform through a GET request. The requests hold information about the status of a message that you have sent through our API.

Here's an example:

`GET [<http://your-own.url/script?id=e8077d803532c0b5937c639b60216938&reference=YouReference123&recipient=31612345678&status=delivered&statusDatetime=2016-05-03T08%3A58%3A10%2B00%3A00>](<http://your-own.url/script?id=e8077d803532c0b5937c639b60216938&reference=YouReference123&recipient=31612345678&status=delivered&statusDatetime=2016-05-03T08%3A58%3A10%2B00%3A00>)`

If you are still not receiving delivery reports after checking the points above, please reach out to our Support team via [this page](https://www.messagebird.com/contact) with the following information:

* Destination mobile number (`recipient`)
* Timestamp of the message (`createdDatetime`) including time zone
* Your MessageBird account email address


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