# How to create and manage multiple Omnichannel Widgets

Multiple Omnichannel Widgets are useful for businesses with only one support team ([Inbox account](http://ready/?%20%20and%20activate%20your%20new%20Widget..)) and multiple brands or experiences (e.g.  website and a user dashboard).

In this guide, you’ll learn how to set each Omnichannel Widget to have its own configuration (design, behaviour, and visibility) and [Flow Builder](https://dashboard.messagebird.com/en/flow-builder) automation logic.

 

**Requirements**

* [A MessageBird account](https://dashboard.messagebird.com/en/sign-up)
* [Flow Builder\ <br>](https://dashboard.messagebird.com/en/flow-builder)

**Step 1: Create an additional Omnichannel Widget**

Go to your [Omnichannel Widget Overview](https://inbox.messagebird.com/manager/omnichannel-widget) and click **Add new widget**.

<figure><img src="https://675349995-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FUJNEE9TMK4fU91VKstBr%2Fuploads%2Fgit-blob-3e95d3b4b440617a5251bc8589301b36da6357db%2FScreenshot_2020-08-10_at_14.28.16.png?alt=media" alt=""><figcaption></figcaption></figure>

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**Step 2: Name your new widget**&#x20;

Set your internal Omnichannel Widget name. This is so you can differentiate between your Omnichannel Widgets—it won’t be displayed on your widget and your customers won’t see it.&#x20;

<figure><img src="https://675349995-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FUJNEE9TMK4fU91VKstBr%2Fuploads%2Fgit-blob-2ed2b58fff9bf6afd7c7dc7a19143e3db44aae41%2FScreenshot_2020-08-10_at_14.28.35.png?alt=media" alt=""><figcaption></figcaption></figure>

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**Step 3:  Customize your new widget**&#x20;

Once you’ve set the name of your widget, you'll arrive in your **Omnichannel Widget Settings** where you can customize the design, behaviour, and visibility, get your installation snippet, and activate your new Widget.&#x20;

You can also activate, deactivate, edit, and delete your Omnichannel Widgets directly from the [Omnichannel Widget Overview](https://inbox.messagebird.com/manager/omnichannel-widget).&#x20;

<figure><img src="https://675349995-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FUJNEE9TMK4fU91VKstBr%2Fuploads%2Fgit-blob-b4a49b53e6024e056d4f67ad6f5ef4cde91de0c1%2FScreenshot_2020-08-10_at_14.30.33.png?alt=media" alt=""><figcaption></figcaption></figure>

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If you want to configure specific automations for your new Omnichannel Widget, you can head over to [Flow Builder](https://dashboard.messagebird.com/en/flow-builder) and customize the logic accordingly.&#x20;

And that’s it! 🎉 Now that your Omnichannel Widget is live, your Live Chat messages from every **active Omnichannel Widget** will arrive to your [Inbox account](http://ready/?%20%20and%20activate%20your%20new%20Widget..).&#x20;