# Tickets not showing up in Inbox

After [adding a channel](https://docs.bird.com/connectivity-platform/installing-channels/how-to-add-a-channel) to your MessageBird Inbox, you may still need to do some extra configuration to ensure tickets from your contacts and customers make it into your queues.\
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The most common first step to solve this is to follow the instruction on [How to connect and disconnect a channel from Inbox](https://docs.bird.com/connectivity-platform/installing-channels/how-to-connect-and-disconnect-a-channel-from-inbox) using Flow Builder. For most customers, this gets the channels connected to start answering customers' messages.