# Tickets not showing up in Inbox After [adding a channel](/connectivity-platform/installing-channels/how-to-add-a-channel.md) to your MessageBird Inbox, you may still need to do some extra configuration to ensure tickets from your contacts and customers make it into your queues.\ \ The most common first step to solve this is to follow the instruction on [How to connect and disconnect a channel from Inbox](/connectivity-platform/installing-channels/how-to-connect-and-disconnect-a-channel-from-inbox.md) using Flow Builder. For most customers, this gets the channels connected to start answering customers' messages. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.bird.com/connectivity-platform/troubleshooting/tickets-not-showing-up-in-inbox.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.