Why can’t I see the Omnichannel Widget on my website?

In this guide, we’ll walk through a simple checklist of common reasons your Omnichannel Widget might not be visible on your website and how you can easily fix it.

Double-check your installation snippet

First things first, let’s check that you’ve copied the entire code snippet.

The best way to do this is to go to your Omnichannel Widget Settings, fetch your installation snippet by clicking the Copy code button in the top left, and re-pasting the snippet.

Double-check where you embedded your code snippet

Now we’re sure that you’ve copied the entire installation, let’s make sure that you’re embedding it in the right place within your code.

The best way for installing your Omnichannel Widget is to place the entire code snippet just before the closing </body> tag on any page that you want the widget to be displayed.

You can learn how to install the Omnichannel Widget code snippet in this quickstart guide.

You can also check out these installation guides:

Double-check that your Omnichannel Widget is activated

So we’re now sure that your widget is correctly installed in your code, let’s now double-check that you’ve activated your Omnichannel Widget.

Go to your Omnichannel Widget Settings. Make sure the “Activate widget” toggle is enabled (set to active) so your Omnichannel Widget is displayed on your website.

Double-check your Trusted Domains list

Let’s now check that your trust domains list is correctly configured. These are the domains where your Omnichannel Widget is allowed to appear on.

We recommend copying your domain directly from the address bar in the browser to get the precise URLs. To be sure, double-check there aren’t any typos and whether you’ve copied over the locale/s (e.g. “/en/”)

Keep in mind that if you don’t specify any trusted domains, your Omnichannel Widget can appear on any domain.

Still having issues?

Please reach out to our Support team via this page. We’re happy to help you get started!

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