I cannot see the WhatsApp message in Inbox

MessageBirds messaging capabilities are based on WhatsApp's Business API.

Message types supported by WhatsApp API will be supported within MessageBird. However, if WhatsApp does not support a message type, we will display an explanation prompt on your Inbox interface.

Example: Reaction Messages

Currently, the WhatsApp Business API does not support react messages:

In case your end-user responds with a reaction message, we will show the following prompt "Received Unsupported message type 'reaction' " on your Inbox user interface:

To bypass this, you can ask your end-users to reply with a text message.

📤 Feel free to contact our Support in case you might need some help!