# I cannot see the WhatsApp message in Inbox

MessageBirds messaging capabilities are based on [WhatsApp's Business API](https://developers.facebook.com/docs/whatsapp/on-premises/reference/messages).

Message types supported by WhatsApp API will be supported within MessageBird. However, if WhatsApp does not support a message type, we will display an explanation prompt on your [Inbox](https://inbox.messagebird.com/) interface.

#### Example: Reaction Messages <a href="#id-01gjz8mrzcsqfy4644y58tvpw2" id="id-01gjz8mrzcsqfy4644y58tvpw2"></a>

Currently, the [WhatsApp Business API](https://developers.facebook.com/docs/whatsapp/on-premises/reference/messages) does not support react messages:

<figure><img src="https://675349995-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FUJNEE9TMK4fU91VKstBr%2Fuploads%2Fgit-blob-ef561d2529fd36d2d99ae3646c0b35cb51cebb61%2F10969322249233?alt=media" alt=""><figcaption></figcaption></figure>

In case your end-user responds with a reaction message, we will show the following prompt *"Received Unsupported message type 'reaction'* " on your Inbox user interface:

<figure><img src="https://675349995-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FUJNEE9TMK4fU91VKstBr%2Fuploads%2Fgit-blob-949e4362731c269294fb25a00fb099ce49485e3b%2F10969334126097?alt=media" alt=""><figcaption></figcaption></figure>

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To bypass this, you can ask your end-users to reply with a text message.

📤  Feel free to [contact our Support](https://support.messagebird.com/hc/en-us/requests/new) in case you might need some help!


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