In this guide, you will learn how to structure a conversation in FlowBuilder and forward the relevant data to Microsoft Power BI’s live-data webhook.

Why Microsoft Power BI?

Microsoft Power BI allows you to know your customers' choices within any omnichannel conversation, project these data points into Power BI for live dashboards, and access historical reporting.

Requirements

• or any other channel from

Step 1: Set up Microsoft Power BI

Make sure to sign up for a and a or one of the . Done? Awesome! Time to

1. to Microsoft Power BI

2. :

• Select ‘Historical data analysis’ to save data for later usage

• Record streaming dataset URL

5. For this example, choose Line Chart and make sure timestamp is selected under Axis:

6. Done! Confirm changes.

Step 2: Connect it all in the MessageBird Dashboard

5. Look for the step Replace 1 of 2 - Set URLs of Branch flows and add the flow URLs of the 3 flows created in step 2.

6. Look for the step Replace 1 of 2- Set FlowIDs and API Key and add the empty objects accordingly:

• Flow IDs can be located in the URLs of each webhook flow.

7. Publish your flow in the top-right corner of your screen, and you're good to go!

8. Done! Every time an end-user engages the main flow and chooses an option from the menu, it will be tallied and forwarded to Microsoft Power BI.

And that’s it! 🎉 Now you know how to integrate granular conversational reporting in FlowBuilder with Microsoft Power BI.