# My automatic subscription charge was unsuccessful

If the charge for your WhatsApp Business API subscription was unsuccessful you will receive a notification email from us to let you know. You can take the following steps to resolve any potential issues:

* Take a moment to [review your payment details](https://dashboard.messagebird.com/en/finance/settings) and update your information if necessary
* Check the details that you have entered with the details that are registered at the bank so that they match what you enter
* Check if your card supports the currency you are trying to pay in
* Make sure you have enough balance in your bank account and make sure that the bank has not blocked the transaction<br>
* Try adding a new payment method, if this is available to you

After checking the above points, you can retry your payment by following the below steps:

* Head over to your [Invoices page](https://dashboard.messagebird.com/financial/list).
* Click **Pay now** on your unpaid WhatsApp Business API invoice.
* Once your payment has been received successfully, your invoice status will be updated to **✔ Processed**.&#x20;

If you are still having payment issues, please reach out to our Support team via [this page](https://support.messagebird.com/hc/en-us/requests/new) detailing the steps you took.&#x20;


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