# I have launched my GBM but I do not see a ‘Message’ button

Google Business Manager only works on mobile devices and native Google applications. If you have launched your channel by clicking ‘Launch Immediately’, please bear in mind that it may take up to 5 hours for Google to update the Google Search and Maps for a ‘Message’ button to become visible. The launch time may also differ per device.

If you still do not see a ‘Message’ button 5 hours after launching, please reach out to our Support team [here](https://support.messagebird.com/hc/en-us/requests/new?ticket_form_id=360002192537).


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.bird.com/connectivity-platform/troubleshooting/i-have-launched-my-gbm-but-i-do-not-see-a-message-button.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.