# Payment processing For your security and ours, some first-time payments will be checked separately by our Finance department, which can take up to 24 hours. Bank transfers can take up to 7 days to be processed. If you believe your payment should have been processed already, but it’s not yet not showing on your account, please reach out to our Support team via [this page](https://www.messagebird.com/contact)[, ](mailto:support@messagebird.com)and we'll help you out. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.bird.com/connectivity-platform/payment-billing/payment-processing.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.