The Email channel is not working for my Verify requests

If you are not able to send Verify requests via your Email channel, this is likely because your channel has not been set up correctly. Before you can use Email for Verify you’ll need to make sure you’ve followed a few steps so your Email channel is ready for use.

Make sure you've set your email channel up correctly by following our step-by-step guide.

Channel Activation

If you already set up your email channel, but you are not able to use this for Verify, you can first check that your email channel is added and active. On this page, you can see your Email channel name and ID. If your channel is active, you will see the date on which this was added as below.

If you see ‘Action Required’ next to your channel, you need to add the DKIM record to the domain DNS using the following steps:

  1. To go to the channel configuration page, click on your new Email channel.

  2. Look for the DKIM record and make a note of it

  3. Access the DNS configuration of your domain and add the hostname and DKIM record. DKIM records can be expressed as a TXT file.

Domain Registration

If your channel is active but you are not able to send codes via Email, it’s possible that you did not register your domain yet. You can do this following the steps below:

  1. Go to your email channel overview and click on the relevant channel

  2. Give your channel a name and enter your domain name. If you want to receive webhooks, you can add your webhook URL here too.

  3. When you’re done, click Install Channel to activate your channel and register your domain.

Still no luck?

If you have followed the above troubleshooting steps, but you are still unable to use Email for Verify, our Support team can help you. Please reach out to us via this form with some information about the issue and the steps you’ve taken so far.

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