Forwarding calls using Flow Builder
Last updated
Last updated
When you have purchased a Voice-enabled virtual mobile number, you can easily forward all incoming calls to another phone number or SIP URI of your choice by using our .
To build this, you can:
Use the ready-made template
Click on the ‘Phone Call’ Step and select the phone number you'd like to attach the Call Forwarding sequence to.
Note: You can select more than one number if you have these available to you.
Move on and select the next step: ‘Forward Call’. Here you can specify the number or SIP URI you would like to forward your incoming calls to.
Once you're happy with your flow, you can choose to:
Test your flow to simulate the actions.
Save as a draft
Publish if you are ready to bring this live.
Do note that voice features (including building forwarding Voice calls) will only work if your workspace uses a voice-capable currency (EUR, GBP, USD, AUD, CAD or SGD).
If your workspace uses another currency outside of these 6 currencies, you will face an error. Our Support team will be happy to help you convert your current account's currency. Please reach out to our Support team via for assistance.