> For the complete documentation index, see [llms.txt](https://docs.bird.com/connectivity-platform/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.bird.com/connectivity-platform/troubleshoot-a-flow/my-flow-is-not-working.md).

# My Flow is not working

If you find that your flow is not working you can actually do a simple check in the flow insights to see if you can resolve the issue before reaching out to support.

1\. To access the Flow Insights, simply press the graph button that's below your flow.

<figure><img src="/files/acr1yiEKX3yGkwmuLLT7" alt=""><figcaption></figcaption></figure>

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2\. Once in the Insights you can see all invocations and their corresponding statuses.

<figure><img src="/files/0lISJAoe1xXbsulsKVsE" alt=""><figcaption></figcaption></figure>

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3\. You can also click on an invocation to see further details; in this case, you can see what has caused the failure of this request.

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<figure><img src="/files/B7Mju0L1OF84d1jJWm1h" alt=""><figcaption></figcaption></figure>

If you are still facing issues with the flow not working, please reach out to our Support team via [this page](https://www.messagebird.com/contact) with the following information:

* The issue you are facing
* What flow has been affected
* The relevant timestamp
* Any error you may have received

We'll be more than happy to help out!


---

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