# My Flow is not working

If you find that your flow is not working you can actually do a simple check in the flow insights to see if you can resolve the issue before reaching out to support.

1\. To access the Flow Insights, simply press the graph button that's below your flow.

<figure><img src="/files/acr1yiEKX3yGkwmuLLT7" alt=""><figcaption></figcaption></figure>

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2\. Once in the Insights you can see all invocations and their corresponding statuses.

<figure><img src="/files/0lISJAoe1xXbsulsKVsE" alt=""><figcaption></figcaption></figure>

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3\. You can also click on an invocation to see further details; in this case, you can see what has caused the failure of this request.

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<figure><img src="/files/B7Mju0L1OF84d1jJWm1h" alt=""><figcaption></figcaption></figure>

If you are still facing issues with the flow not working, please reach out to our Support team via [this page](https://www.messagebird.com/contact) with the following information:

* The issue you are facing
* What flow has been affected
* The relevant timestamp
* Any error you may have received

We'll be more than happy to help out!


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.bird.com/connectivity-platform/troubleshoot-a-flow/my-flow-is-not-working.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
