# Inbox Agent statuses in Live Chat In Live Chat on the Omnichannel Widget, your customers can now see when your agents are: * "Active" (this status mirrors "Online" in Inbox) * "Away" (this status mirrors both "Busy" and "Away" in Inbox) Inbox Agent statuses are currently enabled by default. You can hide your agents' details using the "Hide Agent Details" configuration in the Omnichannel Widget Settings. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.bird.com/connectivity-platform/get-started-with-the-omnichannel-widget/inbox-agent-statuses-in-live-chat.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.