# My WhatsApp Business API application is not approved If your application for a WhatsApp Business account has not been approved, this can be down to a few reasons. Sometimes we see that there is an issue with the details you have submitted, such as your display name. This can be fixed and you will be able to reapply. To make sure everything is in order with your application details, please check the following: * Are you using your official company email domain? We advise against using an @gmail.com email for instance * Are you applying using your business Facebook account? * Is there a clear relationship between your display name and your business? If there is no clear relationship, the applicaiton will likely be rejected. You can check Facebook's guidelines for picking a display name: [Facebook page for Display Names](https://developers.facebook.com/docs/whatsapp/guides/display-name#guidelines) It is also possible that your use case is not supported, in which case your application will not be approved. Please see this article for further information on supported use cases: [What are the use cases for WhatsApp Business?](/connectivity-platform/use-cases/what-are-the-use-cases-for-whatsapp-business.md) If you are unsure why your application was not approved, or you'd like advice on alternative communication channels, please contact our [Support team](https://www.messagebird.com/en/contact) to get further assistance. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.bird.com/connectivity-platform/troubleshooting/my-whatsapp-business-api-application-is-not-approved.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.