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MessageBird Processors & Subprocessors

End-User Personal Data is processed by Bird as a processor, on behalf of the Customer for the provision of the services. The below entities act as subprocessors on behalf of Bird.
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Platform / Dashboard (UI)

Subprocessor
Activity
Hosting location
Platform(s)
Amazon Web Services EMEA SARL
Cloud Hosting Service Provider
India (APAC), Ireland (EU), or USA as selected by customer
Primary: Engagement Platform Secondary: Email Platform
Google Cloud EMEA Limited
Cloud Hosting Service Provider
The Netherlands, Belgium (EU)
Primary: Connectivity Platform Secondary: Omnichannel Platform
Jira - Atlassian Pty Ltd (optional)
Internal Ticketing System
Ireland (EU)
All platforms

Inbox

Subprocessor
Activity
Hosting location
Platform(s)
Amazon Web Services EMEA SARL
Cloud Hosting Service Provider
India (APAC), Ireland (EU), or USA as selected by customer
Primary: Engagement Platform Secondary: N/A

Flows

Subprocessor
Activity
Hosting location
Platform(s)
Amazon Web Services EMEA SARL
Cloud Hosting Service Provider
India (APAC), Ireland (EU), or USA as selected by customer
Primary: Engagement Platform Secondary: N/A

Contacts

Subprocessor
Activity
Hosting location
Platform(s)
Amazon Web Services EMEA SARL
Cloud Hosting Service Provider
India (APAC), Ireland (EU), or USA as selected by customer
Primary: Engagement Platform Secondary: N/A
Google Cloud EMEA Limited
Cloud Hosting Service Provider
The Netherlands, Belgium (EU)
Primary: Connectivity Platform Secondary: N/A

Connectors

Subprocessor
Activity
Hosting location
Platform(s)
Amazon Web Services EMEA SARL
Cloud Hosting Service Provider
India (APAC), Ireland (EU), or USA as selected by customer
Primary: Engagement Platform Secondary: N/A

Conversation Channels

Subprocessor
Activity
Hosting location
Platform(s)
Google Cloud EMEA Limited
Cloud Hosting Service Provider
The Netherlands, Belgium, Germany (EU)
Primary: Connectivity Platform Secondary: N/A
Amazon Web Services EMEA SARL
Cloud Hosting Service Provider
India (APAC), Ireland (EU), or USA as selected by customer
Primary: Engagement Platform Secondary: N/A

SMS

Subprocessor
Activity
Hosting location
Platform(s)
Google Cloud EMEA Limited
Cloud Hosting Service Provider
The Netherlands, Belgium, (EU)
Primary: Engagement Platform Secondary: Connectivity Platform
Clickhouse Inc.
Analytics Data Base Service Provider
Germany (EU)
Primary: Engagement Platform Secondary: Connectivity Platform

Voice

Subprocessor
Activity
Hosting location
Platform(s)
Google Cloud EMEA Limited
Cloud Hosting Service Provider
The Netherlands, Belgium (EU), Singapore, UK, USA
Primary: Connectivity Platform Secondary: N/A
Amazon Web Services EMEA SARL
Cloud Hosting Service Provider
Germany (EU), Singapore, Australia, Brazil, USA
Primary: Engagement Platform Secondary: N/A

Numbers

Subprocessor
Activity
Hosting location
Platform(s)
Google Cloud EMEA Limited
Cloud Hosting Service Provider
The Netherlands, Belgium (EU)
Primary: Engagement Platform Secondary: Connectivity Platform
Microsoft Azure
Cloud Hosting Service Provider
The Netherlands (EU), Hong Kong, USA
Primary: Engagement Platform Secondary: Connectivity Platform
Systematix Solutions B.V. (Telvox only)
Platform Support Service Provider
The Netherlands (EU)
Primary: Engagement Platform Secondary: Connectivity Platform

Email

Subprocessor
Activity
Hosting location
Platform(s)
Amazon Web Services Inc.
Cloud Hosting Service Provider
Ireland (EU) or USA as selected by customer
Primary: Engagement Platform Secondary: Email Platform

Mobile Push

Subprocessor
Activity
Hosting location
Platform(s)
Amazon Web Services EMEA SARL
Cloud Hosting Service Provider
Ireland (EU), Australia, Brazil, Japan, Singapore, South Korea, India, UK, USA
Primary: Engagement Platform Secondary: Omnichannel Platform
Salesforce.com Inc (Tableau)
Business Intelligence and Analytics Service Provider
USA
Primary: Engagement Platform Secondary: Omnichannel Platform
Sentry
Error monitoring
USA
Primary: Engagement Platform Secondary: Omnichannel Platform
Postmark
Dashboard - Log management and Analysis software
USA
Primary: Engagement Platform Secondary: Omnichannel Platform

Video

Subprocessor
Activity
Hosting location
Platform(s)
Amazon Web Services EMEA SARL
Cloud Hosting Service Provider
Ireland, Germany (EU)
Primary: Omnichannel Platform Secondary: N/A
Digital Ocean
Turn Server provider
The Netherlands (EU)
Primary: Omnichannel Platform Secondary: N/A
Flowmailer
Email Service Provider
The Netherlands (EU)
Primary: Omnichannel Platform Secondary: N/A
Salesforce.com Inc (Tableau)
Custom Reporting Service Provider
Ireland (EU)
Primary: Omnichannel Platform Secondary: N/A
Luzmo
In-app dashboard provider
Ireland (EU)
Primary: Omnichannel Platform Secondary: N/A
Hubper (optional)
Online Learning Academy
The Netherlands (EU)
Primary: Omnichannel Platform Secondary: N/A
Google Cloud EMEA Limited (optional)
Speech-to-text conversion
Global
Primary: Omnichannel Platform Secondary: N/A
Bird B.V. (optional)
SMS Push Channels / Beams
The Netherlands, Belgium (EU) USA
Primary: Omnichannel Platform Secondary: N/A
Twilio (optional)
Recorded dial-in SMS Phone number verification
Global
Primary: Omnichannel Platform Secondary: N/A